Recently, our Facebook account was compromised, so, of course we’re going to blog about it. The fact is, you can never be too safe when it comes to social media and the internet. Even those of us who implement extra safety and privacy precautions can end up being the victim to one of these attacks.
It started last night when my friend and co-worker, Natasha, texted me a screenshot of her newsfeed featuring a gross post from ‘my’ shop page.
I was instantly mortified, but realized I had absolutely no clue what to do in this situation (evident in my panicked response). The post, while it showed up in her feed, was NO WHERE to be seen on my page. Not if I accessed it from a public view or otherwise. I was confused, scared, clearly having a panic attack, and worst of all? The worst was far from over.
After changing my password, I went to bed (early, like I do any other night) and woke up to several messages from my boss informing me that a bunch of our community Facebook pages had been compromised via my account. My initial panic from the night before came back 10-fold, as the realization set in that my personal FB account is associated with over 30 work Facebook pages. YUP.
The crude posts had been posted to our pages (with thousands, upon thousands of followers, I might add).
So. What do you do when your account has been hacked? Here’s what I learned.
- Change your password.
- Secure your account.
- Implement the second layer verification (using your phone number as secondary confirmation) when logging into your account.
- Report anything ‘phishy’ to Facebook at email@example.com
- Be SUPER careful about what third party apps you give permission too – go to ‘Apps’ under your Privacy settings and remove any that you don’t recognize.
- Have friends report the posts they see as ‘Spam’ or report your account as hacked.
- Remove all posts made on your behalf from your personal Activity Log
- Delete page posts (even if you can’t see them just by looking at your page) under ‘Insights’>’Posts’
- Make an announcement to your followers on your page/personal profile and respond to any complaint messages about the content. Apologize and be transparent about the issue – let them know what you’re doing to fix it and ensure it doesn’t happen again.
There you go! Now you know what to do if you find yourself in a situation similar to mine. I hope this helps and be aware out there!